10:38 AM EST, February 1, 2013
Actress Kristin Chenoweth says American Airlines refused to let her take her beloved Maltese dog, Maddie, on board a flight from Dallas to Los Angeles.
A gate agent allegedly became "verbally abusive," scolding 44-year-old Chenoweth in front of the other passengers. The actress reportedly burst into tears.
Chenoweth later tweeted, "Worst flying experience ever. Abuse not okay. #tripfromhell."
American Airlines later allowed Chenoweth on the flight.
A statement released by American Airlines stated, "We have been in touch with Ms. Chenoweth to offer our apologies for the misunderstanding."