What Does a Train Conductor Actually Do?
Deborah Norville steps on board one of the busiest trains in America to see how conductor Jack Simpson keeps things running.
For one day, INSIDE EDITION's Deborah Norville was a conductor on one of the busiest commuter railroads in America helping a thousand passengers on their commute into Boston.
Showing her the ropes was Jack Simpson, a veteran conductor on the MBTA Middleborough Boston Line.
The day began before seven when Simpson presented her with her uniform and her very own ticket punch.
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It's not as easy as it looks.
Norville said, "Do you know how complicated this punchie stuff is?"
One passenger responded, "You're going a good job, Deborah!"
Conductors don't actually shout "All Aboard" anymore, but that wasn't going to stop her.
Norville yelled, "All aboard!"
Commuting can be a drag, but Jack Simpson makes it bearable. He's on first name terms with many of his regular passengers and has been working on this line since it opened 18 years ago.
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Norville asked one of the passengers, "What's it like to have this man help start your day?"
The passenger replied, "Awesome!"
The passengers are from different walks of life but have formed tight bonds from commuting together.
At Boston's South Station, the passengers poured off the train.
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Deborah Norville made some friends and gained a new appreciation for the job conductors do. They're not just ticket checkers, but also a friendly face that can make all the difference to your day.
Norville told Simpson, "This has been a terrific experience - I want to thank you on behalf of all your passengers, you make their days so terrific."
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