He went on Twitter to express his frustration:
Filed a complaint today after getting passed up again by a NYC Yellow cab. Cabbie picked up a white guy a block away. Wonder why Uber wins?— Al Roker (@alroker) November 22, 2015
This happens to folks of color every day. And while most cabbies do their job, there are those ignorant, racist ones who hurt the others— Al Roker (@alroker) November 22, 2015
What really hurts, my 13 yr. old boy was with me and asked why the cabbie passed us. I said, "Nick, ignorant people make dumb choices"— Al Roker (@alroker) November 22, 2015
Hopefully @nyctaxi weeds out the bad apples. Looking forward to a hearing and dealing with this. I will keep you posted— Al Roker (@alroker) November 22, 2015
@mariamadelyn_ he pulled up, I reached for the door, took off and went for the guy a block away. He saw me and took off for another fare— Al Roker (@alroker) November 22, 2015
“Service refusal goes to the core of the taxi industry’s social contract with the riding public and it will not be tolerated," New York City Taxi and Limousine Commission Chair Meera Joshi said in a statement to New York Daily News.
"We’re grateful that Mr. Roker took the time to file a complaint, and I can assure him that we will investigate this thoroughly and take every appropriate action,” Joshi said.