Imagine celebrating a weight-loss milestone, only to be denied a massage because of your weight.
"I was mortified, horrified, every word you could think of," she said.
When Elements Massage, a different massage place, heard what happened, they offered Laura a free spa treatment. The manager said massage tables are built for people of all sizes.
"Massage tables are really sturdy," Shannon Parker of Elements Massage said. In fact, their tables were designed to hold a 500 pound person.
Laura said the treatment over her size is not something she's taking lying down.
"It's definitely not ok," she said.
The owner of Natural Healing Center declined an on-camera interview but said she never called Laura fat. Instead, she said she suggested that Laura was too large for a portable massage table and offered to move her to a different room.