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How To Avoid Customer Service Nightmares

The holiday shopping season is cranking into high gear which means lots of shopping and shipping, but if you have a problem, woe be unto you if you need to talk to customer service. As Lisa Guerrero reports, depending on who you're trying to reach, you might have a better shot at winning the lottery than getting a human on the line.

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  • Airdate: 11/24/2014
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