Flight Attendant Flies Into Runway Rampage
A flight attendant allegedly ranted at passengers after they complained about long delays at the airport, and even told them to get off the plane if they didn't like it.
"If you have the [blank], this is your time," said the flight attendant.
Jose Serrano was the flight attendant on the American Eagle flight 4607 leaving New York's LaGuardia airport for Raleigh, North Carolina. The takeoff on Monday was delayed repeatedly due to weather. The cell phone videos are only now emerging.
The pilot announced to the the passengers, "Unfortunately, our hands are tied. We cannot leave."
Passengers say the attendant behaved rudely during the long wait on the runway.
Serrano can be heard yelling, "I do not want to hear anything. We will not hear anything once we close the door."
David Abels and his nine-year-old daughter, Hannah, were on the plane.
Abels told INSIDE EDITION, "He was threatening everybody. It's just outrageous behavior. It was unbelievable, just unbelievable. He said, 'This might be my last flight,' which I took to mean, I'm going to get as crazy as I need to," said Abels.
Another passenger said the attendant actually came close to tears because of the mutiny.
Serrano told passengers, "I will be more than happy to get out of my flight. I retired when I was 38, I don't really care."
Supervisory personnel came on board to investigate, then police boarded. No arrests were made, but the flight was cancelled.
American issued a statement saying, "We do not believe that the passengers' frustrations were always met with the level of service that we expect from our people. We do apologize."
The airline added that another passenger said the flight attendant was "verbally abused" during "the most horrible display of passenger aggressiveness."
It's the latest in a string of incidents involving flight crews. There was the pilot of a JetBlue plane who had to be restrained by passengers after a midair crackup.
And who could forget the female flight attendant who also lost it in front of passengers?
Now, there's more chaos in the cabin.