Family Calls Out Uber After Girl, 12, Orders Ride Alone and Jumps to Her Death

The girl ordered the Uber from her mom's phone in the middle of the night.
Family Website

The family’s attorney, Laura Douglas, said that Benita Diamond took her mother’s phone during the middle of the night on January 10.

The family of a 12-year-old girl who jumped to her death after ordering an Uber in the middle of the night said the ride-sharing company could have helped prevent the tragedy.

Laura Douglas, an attorney for the family, claims that Benita Diamond took her mother’s phone during the middle of the night on Jan. 10 and ordered an Uber to pick her up at a vacant lot near their home in Orlando, Florida. She then took it 20 miles away to a spot near Orlando City Hall.

Douglas claimed the driver never questioned Diamond’s age, although it’s part of Uber’s policy to not drive minors alone. 

Diamond’s body was discovered near a parking garage around 9 a.m. later that morning by a bystander who called police. 

The family is now hoping Uber finds a more effective way to enforce its policy about minors using the app.

Douglas told Inside Edition they are creating a demand letter for the ride-sharing service.

“They [Diamond’s parents] feel very strongly about what happened and the No. 1 goal is to work with the company or litigate against it, if need be,” Douglas said. “They have this generic policy against transporting children, but when you compare that rule with other driver rules, it’s kind of meaningless because the other rules have clearly defined penalties.” reached out to Uber for comment, but the company has not responded.