Florida Taco Bell Employee Fired After She Wouldn't Serve Customer Who Didn't Speak Spanish
The company apologized to the customer after the incident.
Alexandria Montgomery posted a three-minute video of the encounter to her Facebook page, where it has been viewed more than 300,000 times.
"So you can't take my order?" Montgomery can be heard saying in the video. "You don't understand what I'm saying."
The Taco Bell employee in the video claimed, in Spanish, that no one in the restaurant spoke English. The woman also pointed out that the store is located in Hialeah, which has a large Spanish-speaking population.
"That doesn't mean nothing, 'Because this is Hialeah,'" Montgomery says back. "This is America!"
The employee, who has not been identified, is then seen shutting the window in Montgomery’s face after the pair argued.
Taco Bell confirmed that the employee no longer works at the restaurant.
“This does not meet our customer experience expectations," the company told InsideEdition.com. "We have worked quickly to resolve with the customer to ensure this doesn't happen again.”
Montgomery said she has lived in the town her entire life and the interaction made her feel like she didn't "belong here."
The company has also reportedly apologized to Montgomery, who said she posted the video to make sure the incident will never be repeated.
"I want this to get out so people can know and be aware of situations like this so it does not happen again," Montgomery told the station.
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