Southwest Apologizes After Gate Agent Reportedly Mocked Girl Named Abcde

November 29, 2018

Southwest Airlines has apologized to a Texas mother after making fun of her daughter’s name. On November 2, Traci Redford and her daughter Abcde, (pronounced ‘Ab-city’) were preparing to board a plane when Redford said she could hear a Southwest agent laughing and pointing at her daughter, mocking Abcde’s name. The same employee proceeded to take a photo of Redford’s boarding pass and shared the picture on her Facebook account. 

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