Jordan Lindsey, 21, died on June 26 after being attacked by three sharks while snorkeling in a roped-off area off Rose Island in the Bahamas. They quickly engulfed her, fatally mauling her.
But it's what her family says happened after that has them outraged. Her loved ones say she got no treatment whatsoever from the tour guides.
"Once out of the water, there was no medical attention provided to Jordan," the family said in a statement. "They had no first aid kit — no basic supplies for any type of injury. It felt like a lifetime as they waited for a boat to arrive. When the small boat arrived, it contained only a bench and a staff member driving."
Lindsey's mother tried desperately to save her daughter as she flailed in the water, according to the family, swimming out to her. From shore, staffers encouraged the mother and daughter to swim, but they were then attacked again.
Lindsey's mom eventually managed to drag her daughter out of the water, but at no point while they were in the water, the family said, did the staffers provide any assistance.
Lindsey was taken to a hospital in Nassau, but perished from the injuries.
Now, the family is speaking out, calling for a change to safety procedures.
“We would not be able to live with ourselves if we didn’t speak out and later hear that another family suffered the same devastating loss,” the statement read.
They want medical supplies on board all boats and first aid training for staffers, as well as a designated spotter to keep a lookout for ocean predators.
The snorkeling company said in a statement that "all reasonable steps were taken to prevent" the incident.