Did Legacybox Lose Families' Priceless Memories?

Irreplaceable family recordings or photos of loved ones are often stored away, making them vulnerable to fire or misplacement. Now a company, Legacybox, offers a mail-in kit that they say makes it easy to preserve photos, videotapes, film reels or other personal items. But some customers say their precious memories were lost or came back destroyed. The company says in the past year they've helped nearly 100 thousand families preserve their memories and the vast majority are very satisfied.