How to Reach Actual Humans on Customer Service Lines
It's tougher than ever to reach a live human being these days when calling customer service lines. Companies like Frontier Airlines eliminated human phone call interaction entirely, making the calling experience pretty frustrating. Believe it or not, getting angry at the recording can actually serve a purpose, says Adam Goldkamp from the GetHuman website. He says the systems have a way of understanding the tone in someone's voice, which can move you to the front of the queue.